Terms and Conditions of Using Our Website and Shipping Services

1. Service Definition

Our website operates as an intermediary platform providing local and international shipping services through authorized shipping companies. We do not own or directly operate any shipping company; rather, we facilitate the connection between customers and shipping companies.

2. Types of Shipped Goods

We do not accept shipping of any of the following materials:

• Medicines or medical preparations.
• Chemical, flammable, or explosive materials.
• Goods prohibited or banned under UAE laws or other countries.
• The customer is fully responsible for ensuring the legality of shipped materials.

3. Liability Limits

• We are not responsible for any delay, damage, loss, or harm resulting from shipping companies or customs authorities.
• Our responsibility is limited to providing shipping information and options and connecting the customer with shipping companies.
• In case of any customer error (such as inaccurate data or wrong address), we do not bear the consequences.

4. Prices and Fees

• Prices are displayed according to shipping providers and are subject to change without notice.
• The customer bears all customs duties and taxes according to the laws of the receiving country.

5. Shipping Information

• The customer commits to providing accurate data regarding shipping address, shipment content, value, and payment method.
• Any error in the data may lead to delay or return of the shipment without refund.

6. Cancellation and Refund Policy

• No amount can be refunded after shipping confirmation, except in case of technical error or direct error from our side, subject to review.
• We reserve the right to cancel any order that violates our terms.

7. Legitimate Website Usage

• It is prohibited to use our website for any illegal or suspicious activities.
• Any attempt to use the platform for shipping prohibited materials subjects the user to legal accountability.

8. Terms Modifications

We reserve the right to modify these terms at any time, and your continued use of the website is considered acceptance of the new terms.

9. Applicable Law

These terms are subject to the laws of the United Arab Emirates, and any dispute is referred to the competent judicial authorities in the country.